Shipping Policy

SHIPPING DETAILS
All orders will generally be processed and shipped within 2-4
business days via FedEx Ground. Exceptions apply and delivery
time is not guaranteed.
FOLLOWING CIRCUMSTANCES MAY
RESULT IN DELAYED SHIPPING OR
DELIVERY:
• Credit card payment issue
• Incorrect shipping addresses
• PO Boxes – We do not ship to PO Boxes
• Out of Stock (will ship ASAP as ready and we’ll notify you)
• Weather Issues
• FedEx delays due to COVID-19
TRACKING YOUR PACKAGE
When your package ships, we will send you an e-mail notification
that contains a link to which you can track your shipment.
REFUND POLICY
Your satisfaction is important to us. In the unlikely event your
product arrives damaged or you are missing an item, please
contact us within 5 days of receiving via email to
hello@eastcoastkombucha.com.